Online Grievance Redressal System

Grievance Redressal Mechanism

Grievance Redressal Mechanism

Introduction:

The Institute has a Grievance Redressal Cell to redress the grievance of its stakeholders. The students approach the cell to voice their grievances regarding academic matters health services, library and other services. A Student may send her grievance to the Director over email or put the note in the Grievance box in at Administrative Block. The cell redresses the grievances by sorting out the problems promptly and judiciously.

The objective of the Grievance Cell is to develop a responsive and accountable attitude among all the stakeholders in order to maintain a harmonious educational atmosphere in the institute. A Grievance Cell should be constituted for the redressal of the problems reported by the Students of the Institute with the following objectives:

  • Upholding the dignity of the Institute by ensuring strife free atmosphere in the College through promoting cordial Student-Student relationship and Student-teacher relationship etc.
  • Encouraging the Students to express their grievances / problems freely and frankly, without any fear of being victimized.
  • Suggestion / complaint Box is installed in front of the Administrative Block in which the Students, who want to remain anonymous, put in writing their grievances and their suggestions for improving the Academics / Administration in the College.
  • Advising Students of the Institute to respect the right and dignity of one another and show utmost restraint and patience whenever any occasion of rift arises.
  • Advising All the Students to refrain from inciting Students against other Students, teachers and Institute administration
  • Advising all staffs to be affectionate to the Students and not behave in a vindictive manner towards any of them for any reason.
  • Ragging in any form is strictly prohibited in and outside the institution. Any violation of ragging and disciplinary rules should be urgently brought to the notice of the Director.

The cell will deal with Grievances received in writing from the students about any of the following matters:-

  • Academic Matters: Related to timely issue of duplicate Mark-sheets, Transfer Certificates, Conduct Certificates or other examination related matters.
  • Financial Matters: Related to dues and payments for various items from library, hostels etc.
  • Other Matters: Related to certain misgivings about conditions of sanitation, availability of transport, victimization by teachers, Placement, Infrastructure etc.
  1. The cases will be attended promptly on receipt of written grievances from the students
  2. The cell formally will review all cases and will act accordingly as per the Management policy
  3. The cell will give report to the authority about the cases attended to and the number of pending cases, if any, which require direction and guidance from the higher authorities.
  1. The students may feel free to put up a grievance in writing/or in the format available in the office or submitting online form through “http://www.zibacar.in/online-grievance-redressal-system/” or its own format and drop it in boxes
  2. The Grievance Cell will act upon those cases which have been forwarded along with the necessary documents.
  3. The Grievance Cell will assure that the grievance has been properly solved in a stipulated time limit provided by the cell.

Online Grievance Redressal System

For Any Grievance/ Feedback Comments please Contact the following

Contact Person Grievance Email Mob. No.
Mr. Sachin kalbhor Financial Matters sachin.kalbhor@zealeducation.com    9325463111
Dr. Pravin Mahamuni Academics (MCA) pravin.mahamuni@zealeducation.com   9881373798
Dr. Rajesh Kashyap Academics (MCA) rajesh.kashyap@zealeducation.com   9881460948
Prof. Pandurang Patil Placement & other pandurang.patil@zealeducation.com      8856930890
Dr. Anil Poman Infrastructure anil.poman@zealeducation.com    9372917686

For Any Grievance/ Feedback Click Here

 

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